Refund Policy

Digital Items

Please inspect your pdf upon reception and contact us immediately if the file isn’t working correctly, so that we can evaluate the issue and make it right. Please contact us at hello@rachellehandmade.com.

Physical Items

Please inspect your item immediately upon reception and contact us as soon as possible, so that we can evaluate the issue and make it right. Please send us an email at hello@rachellehandmade.com and send your item to Rachelle Handmade PO Box 448 Wonewoc WI 53968.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

  • Downloadable products

  • Any item more than 30 days after delivery

To complete your return, we require prior approval and a receipt or proof of purchase. Please do not send your purchase back without prior return authorization. Contact us at hello@rachellehandmade.com for questions related to refunds and returns.

There are certain situations where only partial refunds are granted:

  • Any item with obvious signs of use.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rachellehandmade.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rachellehandmade.com and send your item to Rachelle Handmade PO Box 448 Wonewoc WI 53968.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to Rachelle Handmade PO Box 448 Wonewoc WI 53968. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help? Please contact us at hello@rachellehandmade.com.